Terms of Service
Service Available for US Residents Only
IMPORTANT NOTICE: By accepting these Terms of Service and using the products and services provided to you, you are bound by the terms and conditions listed hereafter and any wireless carrier "Service Agreement", "Acceptable Use Policy", or related document which governs a user's responsible use of network resources and services as referenced by the wireless carrier on their website. Additional terms and conditions may also apply. A minimum summary is referenced below for your benefit.
1. SERVICE DESCRIPTION:
- You (“you” or “Member”) are being provided an Internet access service (“Service”). You are not being provided with any applications (such as Internet telephone or cable TV) that might be provided with INTERNET service by other vendors. We are not involved in the creation or the provisioning of the Service. The Provider provides the Service over its wireless network, using cell sites and frequencies licensed by the FCC. The Service is not available in all locations and you will only be able to access the Service when within the operating range of the Provider’s network, which may change from time to time is the sole discretion of the Provider. The Service may be disrupted or unavailable from time to time due to maintenance, emergencies, inclement weather or other factors outside of our control, or any of our partner’s control. The Service and the related equipment needed to use the Service (“Equipment”) may not function in the event of a power failure or disruption, and you may be required to reset or reconfigure your modem or other hardware in order to use the Service thereafter. We and our partner’s assume no liability with regard to any failure or lack of performance of the Service.
- Use of the Service is subject to the Provider’s then-current(i) acceptable use policy (the “Provider AUP”) and incorporated herein by reference; and (ii) end user terms and conditions (the “Provider T&C”). The Provider reserves the right to change its AUP or T&C at any time.
- THE SERVICE MAY BE SUBJECT TO USAGE LIMITS ESTABLISHED BY THE PROVIDER, WHICH ARE NOT CONTROLLED BY US OR ANY PARTNER AND ARE SUBJECT TO CHANGE. WE MAY NOT RECEIVE ADVANCE NOTICE OF ANY SUCH CHANGES FROM THE PROVIDER AND IN SUCH CASES WILL NOT BE ABLE TO GIVE YOU ADVANCE NOTICE THEREOF.
2. MONTHLY INVOICES
Upon becoming a customer, you are paying your first month of service in advance, included in the price of the equipment. We do not prorate charges due to preparation and shipping. Orders are shipped with in 7 business days.
Your monthly service invoice will be charged to the credit card/bank account provided in the customer portal on the same day of the month the original order was placed. A product is considered delivered when the associated tracking confirms a successful delivery has been made. Monthly invoices are collected on a recurring 30 day basis and are billed in advance to the credit card on file every month. Credit cards may be updated at the customer's request and on the portal.
All subscriptions must have a valid credit card on file for autopay subscription renewal. Autopay enrollment is a condition of being a customer and is authorized by the customer at the time of purchase.
Billing is subject to continue until the sim card, belonging to RV Broadband Solutions has been returned and verified (where applicable).